KEY POINTS (QUICK SUMMARY)

·  Orders are processed Monday–Saturday, excluding public holidays.

·  Standard dispatch: 1–3 business days (ready-to-ship); 3–10 business days (handmade/custom).

·  Delivery estimates: 3–10 days for domestic; 7–25 days for international (subject to customs).

·  Tracking details are shared via email/SMS after dispatch.

·  Report transit damage within 48 hours with photos/videos.

·  International customers are responsible for customs duties/taxes.

·  Governed by Indian law; disputes fall under Bengaluru jurisdiction.

1.  OVERVIEW

This Shipping & Delivery Policy (“Policy”) describes how Cherizo (“we”, “us”, “our”) handles the shipping, delivery, and fulfilment of customer orders placed through the website (https://cherizo.com) and authorised sales channels.

This Policy forms part of and should be read together with our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy and other policies. By placing an order, you agree to the terms of this Policy.

Note: Our Shipping & Delivery Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

2.  DEFINITIONS

·  Order: A confirmed purchase made on Cherizo’s website or authorised marketplace.

·  Dispatch: The stage when an order is handed over to our logistics partner for delivery.

·  Delivery: Successful handover of the product to the recipient or their authorised representative.

·  Estimated Delivery Time: The expected number of business days between dispatch and delivery.

·  Ship-to Address: The full delivery address provided by the customer at checkout.

·  Tracking ID: The unique shipment number assigned by our logistics partner.

·  Partial Shipment: When items in one order are dispatched separately.

·  RTO (Return to Origin): Shipment returned to Cherizo due to delivery failure.

·  COD (Cash on Delivery): Payment mode allowing payment upon delivery (if applicable).

·  Customs/Duties: Taxes or import charges levied by destination countries for international orders.

·  Declared Value: The value declared for shipping insurance and customs.

·  Insurance: Optional or included coverage for shipment loss/damage.

3.  SHIPPING METHODS & CARRIERS

Cherizo uses reliable courier partners including Delhivery, DTDC, Xpressbees, Bluedart, India Post, Ekart, Amazon Shipping, and other region-specific carriers.

Courier partner selection depends on the destination, package weight, dimensions, fragility, and service availability.

Available modes:

·  Standard Shipping: Default service for most orders.

·  Express Shipping: Where available, for faster delivery at an additional charge.

·  International Shipping: Available to selected countries via leading logistics providers.

·  COD (Cash on Delivery): Available for selected domestic pin codes only.

Partner list and delivery methods may change from time to time.

4.  PROCESSING, DISPATCH & FULFILMENT TIMELINES

·  Business days: Monday–Saturday, excluding Sundays and national/public holidays.

·  Same-day/Next-day dispatch: Not guaranteed unless specified.

·  Delays may occur due to festivals, force majeure events, or courier restrictions (see Section 18).

5.  ESTIMATED DELIVERY TIMES

Domestic Deliveries (India):

International Deliveries:

Delivery times are estimates and may vary due to customs clearance or courier delays.

Delivery timelines begin from dispatch date, not the order date.

6.  SHIPPING COSTS, TAXES & DUTIES

·  Shipping costs are calculated based on weight, dimensions, destination, and service type.

·  Free Shipping: Occasionally offered via promotional campaigns or on minimum order values (details on product/checkout page).

·  Shipping fees and taxes are displayed during checkout.

·  International orders: Customer is the importer of record and responsible for any customs duties, import taxes, or handling fees imposed by destination authorities. Cherizo is not responsible for customs delays, seizures, or additional charges levied by destination authorities.

·  Shipping fees are non-refundable, except where a shipment is defective or damaged (see Refund & Cancellation Policy).

7.  PACKAGING, HANDLING & FRAGILE ITEMS

·  All products are carefully packed in tamper-evident, protective packaging.

·  Fragile items (resin frames, idols, clocks, candles, photo inserts etc.) are cushioned and double-boxed where necessary.

·  Each package includes proper labelling and handling instructions.

·  For high-value orders, Cherizo may automatically apply insured shipping with declared value protection.

8.  TRACKING & NOTIFICATIONS

·  Once dispatched, a tracking ID and courier link will be sent via email/SMS or made available in your Cherizo account dashboard.

·  Tracking usually activates within 24-48 hours of dispatch. If tracking is not visible within 48 hours of dispatch, contact support with your Order ID and we will open a courier investigation and update you within 48 hours. If no satisfactory update is received from the courier within a further 72 hours, Cherizo will escalate to the courier’s operations manager and keep you informed of the progress.

·  You can track the shipment status at any time using the tracking ID provided.

9.  DELIVERY ATTEMPTS, SIGNATURE & PROOF OF DELIVERY

·  Couriers generally make 2–3 delivery attempts.

·  If the recipient is unavailable, couriers may contact you or leave the package with authorised personnel (security guard, neighbour) where permitted or returned to a local courier facility.

·  For high-value items, Cherizo may require signature or OTP confirmation upon delivery.

·  Photo proof or digital signature may be used as a confirmation of delivery.

10.  ADDRESS ERRORS & CHANGE REQUESTS

·  Address corrections are accepted before dispatch by emailing s.gupta98@outlook.com with your Order ID and updated address.

·  Once dispatched, address changes are subject to courier acceptance and may incur re-routing fees. If reroute fails and the package is delivered to the original address, Cherizo is not liable for mis-delivery due to incorrect customer-provided details.

·  Undeliverable packages due to incorrect address, unreachable phone number or refusal to accept delivery will be marked as RTO (Return to Origin) and will incur re-shipping and handling fees. Original shipping charges are non-refundable where return is due to customer error. Cherizo will provide a re-ship estimate before reshipment; payment of the re-ship fee is required prior to reshipment. If you do not request reshipment within 30 days, the order may be cancelled and handled per our Refund & Cancellation Policy.

11.  RISK TRANSFER, TITLE & DAMAGE IN TRANSIT

·  As stated in our Terms & Conditions, risk of loss or damage passes to the customer upon delivery to the delivery address or the authorised personnel, and title/ownership passes when Cherizo receives full payment (including applicable taxes and charges). For Cash on Delivery (COD) orders, title/ownership passes upon successful receipt of payment and completion of settlement.

·  If a product arrives damaged in transit, customers must:

·  Photograph the outer packaging and item immediately upon receipt.

·  Report to Cherizo within 48 hours of delivery via email.

·  Retain all packaging and item(s) for inspection until directed by Cherizo.

·  Claims reported after 48 hours may not be eligible for replacement or refund.

12.  MISSING, LOST OR DAMAGED SHIPMENTS

·  Missing or damaged shipments must be reported within 48 hours of the delivery date or expected delivery window.

·  Investigation typically takes 5–10 business days, depending on courier cooperation. Where the shipment is confirmed lost, Cherizo will either replace the item or refund as per the Refund & Cancellation Policy, subject to investigation outcomes.

13.  INTERNATIONAL SHIPPING SPECIFICS

·  Customs duties, taxes, or import clearance fees are solely the responsibility of the customer.

·  Customs may cause delays beyond Cherizo’s control.

·  Some destinations restrict shipment of certain materials (resin, liquids, wood, etc.); such orders may be declined and refunded prior to dispatch.

·  Lost-in-transit claims for international shipments may take up to 30 business days to resolve.

International Returns

For International Orders, Customers are responsible for return shipping costs, customs clearance on return, and any local taxes. Cherizo will not reimburse international return shipping unless the return is authorised and is due to a verified defect, damage or Cherizo’s error.

14.  CASH ON DELIVERY (COD) POLICY

·  COD is available only for selected domestic pin codes and order values below a defined limit (displays at checkout).

·  Refused or unaccepted COD orders may result in account suspension or future COD restriction.

·  COD refunds (for eligible cancelled/returned COD orders) are processed by bank transfer or other non-cash means; Cherizo will initiate the refund within 2–5 business days after approval, with bank processing times potentially adding 7–14 business days. Cherizo will request bank details securely where required to process the refund. (This timeline aligns with our Refund & Cancellation Policy.)

15.  PARTIAL SHIPMENTS & BACKORDERS

·  Cherizo may dispatch available items first to avoid delay.

·  Remaining items will be shipped as soon as they are ready.

·  No additional shipping fees are charged for split shipments unless otherwise agreed.

16.  RETURNS PICKUP, REVERSE LOGISTICS & RTO HANDLING

·  For defective/damaged products/other eligible returns, Cherizo arranges return pickups.

·  RTO (Return to Origin) shipments caused by customer error (wrong address, repeated delivery failure) are subject to re-shipping fees.

17.  INSURANCE & DECLARED VALUE

Cherizo automatically applies basic courier insurance for packages above ₹5,000 where the courier offers coverage. This insurance is subject to the courier/insurer’s terms and limits and may vary by route. For high-value orders, Customers may request additional insurance (declared value) prior to dispatch for an extra fee; such requests must be made in writing and confirmed by Cherizo. All Insurance claims are subject to the courier/insurer’s terms and require proof of purchase, courier paperwork, and photos of packaging and item(s).

18.  OPERATIONAL EXCEPTIONS & FORCE MAJEURE

Cherizo is not liable for delays caused by events beyond our control, including natural disasters, strikes, lockdowns, customs delays, courier network failures, or government actions. Such events are governed by the Force Majeure clause in our Terms & Conditions.

19.  DATA HANDLING & PRIVACY DURING SHIPPING

·  We share only the necessary information (name, address, contact number, and order details) with logistics providers for shipping purposes.

·  All logistics partners are bound by confidentiality and data protection obligations under the DPDP Act and IT Rules.

·  For international deliveries, your data may be processed by courier hubs outside India (Zoho Commerce’s infrastructure complies with global data protection standards).

·  For more details, see our Privacy Policy.

20.  CUSTOMER RESPONSIBILITIES

Customers must:

·  Provide accurate and complete shipping details.

·  Be available to accept delivery or authorise someone else to do so.

·  Inspect packages immediately upon receipt.

·  Retain packaging and provide evidence if a claim is made.

·  For items made with customer-supplied materials (e.g., photos, garlands), retain originals — Cherizo is not liable for their loss or damage during transit.

21.  SLA, CONTACT & ISSUE REPORTING

To report delivery issues or shipment concerns:

Email: s.gupta98@outlook.com
Phone: +91 7483093192
Subject Line Template:

·  “Shipping Inquiry – Order #[Order ID]”

·  “Report Damaged in Transit – Order #[Order ID]”

·  “Change of Address – Order #[Order ID]”

Cherizo will acknowledge within 48 hours and aim to resolve within 5–10 business days depending on courier investigations.

Evidence requirements: Please send clear photos/videos (min. 1024×768 resolution) of outer packaging with courier label, damage, inner packaging; acceptable file types: JPG/PNG for photos, MP4 for videos. Preserve original packaging and delivery proof until the issue is closed. Failure to provide requested evidence may delay or invalidate claims.

22.  GOVERNING LAW & DISPUTE RESOLUTION

This Policy is governed by the laws of India. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India, with optional pre-litigation mediation as stated in our Terms & Conditions.

23.  CUSTOMER EMAIL TEMPLATES

·  Shipping Inquiry

Subject: Shipping Inquiry – Order #[Order ID]

Hello Cherizo Team,

I placed my order on [Date] and would like to know its current shipping status.

Please share the tracking details or expected delivery date.

Thank you,

[Full Name]

[Email/Phone]

·  Report Damaged in Transit

Subject: Report Damaged in Transit – Order #[Order ID]

Hello Cherizo Team,

My order delivered on [Date] arrived damaged. I am attaching photos/videos showing the issue and packaging condition.

Please advise on the return/replacement process.

Thank you,

[Full Name]

[Email/Phone]

·  Change of Address Request

Subject: Change of Address Request – Order #[Order ID]

Hello Cherizo Team,

I recently placed an order with the wrong address. Kindly update the shipping address to:

[New Complete Address]

[Contact Number]

Please confirm if the change can be processed before dispatch.

Thank you,

[Full Name]