KEY POINTS / QUICK SUMMARY

·  Products are intended for decorative, gifting and personal use only — not medical, food-grade or industrial items.

·  Minor variations in handmade products do not constitute defects.

·  Website content is for informational only — not professional, medical or legal advice.

·  Third-party links or reviews are not endorsed by Cherizo.

1.  OVERVIEW

This Disclaimer (“Policy”) sets out the terms under which Cherizo (“Cherizo”, “we”, “us”, “our”) provides information and sells products via official website (https://cherizo.com) and authorised online marketplaces.

This Policy should be read together with our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy and other policies.

Note: This Policy may be updated from time to time without notice. Please review this policy periodically. Cherizo retains the right to refuse any order unconditionally. All claims are subject to the jurisdiction of Court at Bengaluru, Karnataka, India, only.

2.  NO LEGAL, PROFESSIONAL OR MEDICAL ADVICE

·  All content on this website — including descriptions, guides, tips, or blog posts — is for general informational purposes only.

·  All information is provided ‘as is’ for general awareness, without warranties, guarantees, or representations regarding completeness, accuracy, or applicability.

·  Cherizo does not provide medical, legal, accounting, financial, or professional advice.
For any such matters, please consult a qualified professional.

·  Information on this site should never be considered a substitute for professional consultation or diagnosis.

3.  PRODUCT USE & SAFETY

·  All products offered by Cherizo are intended for decorative, gifting and personal use only.
They are not certified for medical, food-grade, or industrial applications unless explicitly stated.

·  Customers must read all product descriptions, usage and care instructions before use.

·  Resin, candle, and craft products may contain small or sharp parts or materials that are not suitable for children under 14 years. Always keep such items out of reach of children and pets.

·  Cherizo is not liable for any injury, allergy, or damage caused by misuse, negligence, failure to follow product instructions, or modifications made after purchase.

·  Users are solely responsible for ensuring the suitability of products for their intended use, storage and must exercise caution while handling resin or scented materials.

4.  ACCURACY, PRODUCT IMAGES & NO WARRANTIES

·  All content, descriptions, pricing, and images on https://cherizo.com are provided in good faith for general guidance. While we strive for accuracy, typographical, technical, or photographic errors may occur.

·  Due to the handmade nature of our products, colour, texture, or size variations are normal, add to product uniqueness and do not constitute defects (see our Refund & Cancellation Policy for more details).

·  Product photographs are for illustrative purposes only; actual products may appear different due to lighting, display settings, or material variation.

·  Cherizo provides all content and products “as is” without any express or implied warranties of merchantability, fitness for purpose, or non-infringement, to the maximum extent permitted by Indian law.

·  Nothing in this clause affects statutory consumer rights.

5.  THIRD-PARTY LINKS & EXTERNAL CONTENT

·  Our website may include links to third-party websites, courier trackers, payment gateways (e.g., Razorpay, Paytm), or partner pages for convenience.

·  Cherizo does not control or endorse any external sites, their content, policies, or practices. Users are responsible for reviewing the privacy and terms of third-party sites before using them.

·  Cherizo is not responsible for the availability, accuracy, or data practices of third-party websites. Your interaction with external links is at your own risk.

6.  USER CONTENT, REVIEWS & TESTIMONIALS

·  By submitting reviews, photos, or testimonials, users grant Cherizo a non-exclusive, royalty-free licence to display, use such content for marketing or promotional purposes (see our detailed Terms & Conditions).

·  You confirm that you own or have permission to share submitted material.

·  By submitting any content, you represent that such material does not infringe the rights of third parties and that you have obtained necessary permissions.

·  Cherizo is not responsible for statements, opinions, or representations made by third-party users or customers in testimonials or reviews.

·  We process any personal data (e.g., photos, names, messages) used in testimonials in accordance with our Privacy Policy and the Digital Personal Data Protection Act. Users may withdraw consent for use of such content at any time by contacting the Grievance Officer (see Section 10).

7.  PRICING, AVAILABILITY & TYPOGRAPHICAL ERRORS

·  Product prices, stock availability, and shipping rates are subject to change without notice.

·  In case of pricing or stock errors, Cherizo reserves the right to cancel or adjust orders prior to dispatch.

·  Refunds for such cancellations are handled per the Refund & Cancellation Policy.

8.  LIMITATION OF LIABILITY & INDEMNITY

·  To the fullest extent permitted by law, Cherizo, its owners, employees, or affiliates shall not be liable for any direct, indirect, incidental, or consequential loss or damages arising out of:

·  The use or inability to use our products or website;

·  Reliance on information provided on the site;

·  Third-party links or services; or

·  Delays or failures caused by events beyond our reasonable control.

·  Our maximum liability for any claim shall not exceed the value of the product purchased or ₹5,000 (whichever is lower). This limitation applies to all claims, whether based on contract, tort (including negligence), strict liability, or otherwise.

·  Nothing in this Disclaimer excludes the liability for death, personal injury, or mandatory consumer rights.

·  By using our website, users agree to indemnify and hold Cherizo harmless from any claims arising from misuse of products, breach of policies, or violation of law.

·  This limitation applies even if Cherizo was advised of the possibility of such losses, regardless of legal theory (contract, tort, or otherwise).

9.  GOVERNING LAW & DISPUTE RESOLUTION

·  This Disclaimer is governed by the laws of India.

·  All disputes or claims arising hereunder shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India, following pre-litigation mediation as described in the Terms & Conditions.

10.  CONTACT & GRIEVANCE REDRESSAL

For questions, concerns, or to report content issues, please contact our Grievance Officer:

Grievance Officer: Komal Gupta
Email:s.gupta98@outlook.com
Phone: +91 7483093192
Registered Office: WeWork Embassy TechVillage, Block L, Devarabisanahalli, Outer Ring Rd, Bellandur, Bengaluru – 560103, India

Cherizo will acknowledge such communications within 48 hours and aim to resolve them within 5–10 business days.

11.  CUSTOMER SUPPORT TEMPLATES

·  Report Inaccurate Product Information

Subject: Incorrect Product Information – [Product Name / Order ID]

Hello Cherizo Team,

I noticed inaccurate or outdated details on the product page [link]. Please verify and correct if necessary.

Thank you,
[Full Name]

·  Report Offensive or Copyrighted Content

Subject: Content Violation / Copyright Concern – [Page or Product Link]

Dear Cherizo,

I found content that may violate intellectual property or is inappropriate.

I confirm that this information is accurate and that I am the authorised rights holder.

Kindly review and take necessary action.

Sincerely,

[Full Name]

·  Request Removal of My Testimonial or Photo

Subject: Remove My Testimonial / Image – [Order ID / Date]

Hi Cherizo Team,

I withdraw my consent for using my testimonial/photo on your website or marketing material. Please confirm its removal per the DPDP Act.

Thank you,
[Full Name]