Welcome to Cherizo!
Welcome to Cherizo!
At Cherizo, we know shopping for the perfect gift should be simple, joyful, and stress-free. To make things easier, we’ve answered some of the most common questions our customers asks. If you don’t find your answer here, our friendly customer support team is always ready to help.
Frequently Asked Questions (FAQs)
Q1. How do I place an order on Cherizo?
Q1. How do I place an order on Cherizo?
Placing an order is easy! Simply browse our collections, add your favorite handmade or personalized gifts to the cart, and proceed to checkout.
Q2. What payment methods do you accept?
Q2. What payment methods do you accept?
We accept all major credit/debit cards, net banking, UPI, and wallet payments. For selected items, Cash on Delivery (COD) may also be available.
Q3. Can I track my order after placing it?
Q3. Can I track my order after placing it?
Yes! Once your order is shipped, you’ll receive a tracking ID and link via email/SMS to track your package in real time.
Q4. Can I cancel my order after placing it?
Q4. Can I cancel my order after placing it?
Yes! Orders can be cancelled within 12 hours of placing them. For personalized/custom products, cancellations are not possible once production begins.
Q1. Do you deliver across India?
Q1. Do you deliver across India?
Yes, Cherizo delivers handmade and personalized gifts all over India.
Q2. How long will delivery take?
Q2. How long will delivery take?
Standard delivery takes 5–7 business days, while customized/personalized items may take 7–12 business days depending on complexity.
Q3. What are the shipping charges?
Q3. What are the shipping charges?
We offer free shipping on most orders within India. Any applicable charges will be shown clearly at checkout.
Q4. Do you offer express or same-day delivery?
Q4. Do you offer express or same-day delivery?
For urgent gifting needs, we offer express delivery in selected cities. Please check the delivery at checkout or contact our support team if any queries before placing your order.
Q1. Can I personalize my gift?
Q1. Can I personalize my gift?
Absolutely! From photo frames, resin keepsakes, stickers, and hampers to handmade candles, most Cherizo products can be personalized.
Q2. How do I share my photos/Messages for personalization?
Q2. How do I share my photos/Messages for personalization?
You can upload your photos/messages directly while placing your order or email/whatsapp them to our team with your order ID. Please find the email/whatsapp from our Contact-Us page here.
Q3. Can I request a completely custom design?
Q3. Can I request a completely custom design?
Absolutely! Our artisans love creating one-of-a-kind gifts. Reach out with your idea, and we’ll confirm feasibility and pricing.
Q1. What is Cherizo’s return policy?
Q1. What is Cherizo’s return policy?
We accept returns for eligible non-customized items within 24 hours of delivery. Personalized and custom-made gifts are non-returnable unless damaged or defective.
Q2. What if my order arrives damaged?
Q2. What if my order arrives damaged?
If your order is damaged in transit, simply contact our support team within 24 hours with photos and videos. We’ll arrange a replacement or refund.
Q3. How long does it take to process refunds?
Q3. How long does it take to process refunds?
Refunds are typically processed within 7–10 business days after approval.
Q1. Do you accept bulk or corporate gifting orders?
Q1. Do you accept bulk or corporate gifting orders?
Yes! Cherizo specializes in festive hampers, wedding favors, and corporate gifts. Discounts are available on bulk orders.
Q2. How do I place a bulk order?
Q2. How do I place a bulk order?
Simply write to us on our Email or use our Contact Us form with your requirements. Our team will guide you through options and pricing.
Q1. Are Cherizo products handmade?
Q1. Are Cherizo products handmade?
Yes, most of our gifts are handmade with love by skilled artisans. Each product is crafted with care and attention to detail.
Q2. Do you ship internationally?
Q2. Do you ship internationally?
Sorry! we are limited to India currently. We are working towards enabling it in near future. Please subscribe to our newsletter for further updates.
Q3. Are resin products durable and safe?
Q3. Are resin products durable and safe?
Yes! Our resin frames, clocks, and idols are crafted using high-quality, durable, and safe materials designed to last for years.
Q4. How can I contact Cherizo customer support?
Q4. How can I contact Cherizo customer support?
You can reach to us via email, phone/whatsapp, social media or contact form. The details are here in our Contact Us page.
If you couldn’t find your answer here, don’t worry! Our team is just a click away. Head over to our Contact Us page, and we’ll be happy to assist you.